Job Title

Automation Customer Support Engineer I-II

Job Category

Engineering

Job Description

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Automation Customer Support Engineer I-II based at our Americas Headquarters located in Greenville, NC. In this role, you will play a key part in supporting automation customers, troubleshooting service issues, and ensuring optimal performance of automated guided vehicles (AGVs). This position requires strong problem-solving skills, technical expertise, and a commitment to delivering top-tier customer service. 

  

What you will do: 

Provide Technical Support: Act as the first point of contact for automation customers, addressing service issues, troubleshooting problems, and ensuring prompt and permanent solutions. 

Customer Service & Issue Resolution: Drive problem resolution processes, provide impact analysis, and coordinate with internal teams and external suppliers to maintain service excellence. 

Onsite Customer Support: Deliver hands-on technical support at key account locations, identifying and resolving reported issues efficiently. 

Monitor AGV Performance: Utilize automation monitoring tools to track key performance indicators (KPIs), proactively addressing performance gaps and driving continuous improvement. 

Service Process Management: Support service-related initiatives, including reporting, data analysis, and collaboration with engineering, manufacturing, and procurement teams. 

Enhance Automation Systems: Play a key role in future development programs to refine and enhance AGV software and automation technology. 

 

Who you are: 

A Problem Solver: You have strong analytical skills and thrive in high-pressure environments where quick and effective decision-making is essential. 

Technically Skilled: You have a deep understanding of electrical, mechanical, and hydraulic systems, as well as automated guided vehicle (AGV) technology. 

Customer-Focused: You are dedicated to ensuring customer satisfaction and can navigate challenging interactions with professionalism. 

Adaptable & Resilient: You excel in changing environments, remaining calm and composed even in high-stress situations. 

A Strong Communicator: Your verbal and written communication skills are exceptional, and you can present technical information effectively. 

 

What you will need: 

Level I: 

BS Degree in Engineering or related field, required. 

5-7 Years of relevant experience in material handling or similar industry. 

Level II: 

BS Degree in Engineering or related field, required. 

7+ Years of relevant experience in material handling or similar industry. 

 

Skills, Experience & Abilities       

Technical Expertise: Master-level knowledge of electrical, mechanical, and hydraulic systems, AGV technology, and failure analysis. 

Problem-Solving: Strong troubleshooting skills to resolve complex technical issues and optimize performance. 

Systems & Schematics: Ability to interpret engineering drawings, wiring diagrams, and schematics. 

Industry Knowledge: Understanding of industrial vehicle applications, including safety, stability, and operational efficiency. 

Communication & Leadership: Strong leadership, presentation, and written/verbal communication skills to engage with customers and internal teams effectively. 

Regulatory Compliance: Awareness of industry regulations, safety standards, and corporate policies related to automation and industrial trucks. 

 

 

 

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

 

#LI-OP 

#LI-ONSITE 

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

10-25%

Primary Location

HY US Greenville, NC (Clark St)

Address

1104 Clark St

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled