Company Description

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

 

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

All Chinese mainland based positions are subject to local terms and conditions.Applicants must have the right to live and work in Chinese mainland.Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.Role Introduction

This role is responsible for supporting the IT Operation team for workflow automation, log ingestion, auto healing, self service automation within ITSM and related tools.

Key Responsibilities
Designing, building, testing and deploying automation script following best practicesCreate and maintain workflow automation within the ITSMCreate scripting for automation tasksSystem monitoring with log and alert ingested from multiple systems within the CX platformDesign and define integration among multiple systemsMaintain and support the Chabot frameworkMaintain and support the AI/ML platformWork closely with development lead and Product Owner to delivery automation solution

E&A Responsibility

Emergency and Accident and Crisis Response responsibilities as requiredRequirements

Academic Qualifications

Degree qualifications (or equivalent education qualifications) in Computer Science, Computer Engineering, or related disciplines

 

Knowledge, Skills, Training and Experience

Minimum 3 years’ solid working experience in the IT industry and development roleExcellent verbal and written communication skillsStrong knowledge of ITSM and ITILInnovative mind setSolid experience with Java script, Phytol, Ansible, Powershell, Restful API, JSON, XMLExperience with NoSQL DB and RDMSGood understand of Machine Learning, Artificial Intelligence and ChabotWorking experience in Agile and ScrumFamiliar with cloud technology such as AWS and AzureCI/CD and monitoring tool (e.g. Jekins, Gitlab, ELK)Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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