Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

 

Impact

Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact. 

Scope & Contribution

Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.

Innovation

Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations. 

Communication

Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

Knowledge & Experience

Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.

 

• Works independently and effectively in his / her area of New Product Introduction ( run Product or Solution Demos, Lab Trials, Field Trials, support formal Homologations or Type Approvals by customer on our products or solutions, provides technical support during pilot introduction of new products in customer networks) for pre-sales activities or deployment projects by delivering his / her outcomes with the expected quality, timely and according to estimated cost/duration.

• Independently performs assignments with a broad guidelines and uses best practices and knowlede of internal and external business issues to achieve objectives and meet deadlines.

• Transfers concepts for professional direction of own organizational unit into actionable measures. 

• Prepares New Product Introduction related activities with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex issues and to+X13 contribute to process improvements.

• Prepares Test Lab environment and generate NPI documentation of the planned activities with autonomy and reusing best practices.

• May lead New Product Introduction activities from inception phase through execution and lesson learnt sharing.