Job Description

As a Service Technician you will be responsible for providing preventive maintenance and repairs of MiTek machinery, in addition to providing training for customers on proper operations, maintenance, and repair of MiTek machinery.

Job Responsibilities & Requirements

Provide customers with operation and maintenance trainingPerform regular inspections and maintenance of MiTek machinery to ensure proper functioning and identify any potential issues.Diagnose and troubleshoot mechanical, and electrical problems and provide timely repairs or replacements as needed.Conduct preventive maintenance tasks, including lubrication, cleaning, and calibration of equipment, to minimize breakdowns and optimize performance.Follow safety protocols and adhere to applicable regulations while performing maintenance activities to ensure a safe working environment.Demonstrate proficiency in reading and comprehending all MiTek machinery manuals.Maintain a high level of availability for travel, up to 75% of the time, to fulfill job requirements.Stay well-informed about schedules, pro-actively arrange travel logistics, and promptly communicate travel plans to customers.Engage in comprehensive discussions with customers to thoroughly understand service call requirements prior to initiating any work.Promptly complete and submit accurate service call reports and sign-off sheets within 5 business days upon completing each trip.

Qualifications

Associates Automation Technology requiredUp to 1 Year of related maintenance experience requiredUp to 1 Year of customer service experience preferredEquivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basisAbility to read and understand prints and schematicsAbility to use small hand-power tools, including reading a tape measure with 1/32-inch incrementsAble to use Microsoft Office Applications

Soft Skills

Communicating and listening.Critical thinker and problem solver.Ability to teach and train.Ability to read and understand simple instructions, short correspondence, and memos. Ability to write simple correspondence. Effective presentation skills in one-on-one and small group situations with customers, clients, and fellow employees. Ability to interpret various instructions provided in written, oral, diagram, or schedule form. Capability to retrieve items from inventory storage as needed. Prior experience using pneumatic hand tools.

Additional Requirements

Valid drivers' license and proof of auto insurance required.70% Overnight trips and possible international travel

Physical Demands

This role will be accessing areas within a building that are undergoing renovations and may be exposed to temperature changes. Must have the ability to move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place, hold the arm and hand in one position or hold the hand steady while moving the arm, use core muscles and lower back muscles to support the body for long periods without getting tired, bend, stretch, twist and reach out. This role requires visual acuity to see details of objects that are more than a few feet away and determine the distance between objects. Fine motor skills are required to be able to use fingers to grasp, move, or assemble very small objects and use one or two hands to grasp, move, or assemble objects. This role requires the ability to lift, push, pull, or carry heavy objects.

About MiTek

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.

www.mii.com