Courtesy Technicians work in a fast-paced environment and are responsible for timely and accurate service to ensure our guests’ of quality workmanship. They are the face of Jiffy Lube, greeting guests on arrival and assisting the J-Team clean exterior windows, vacuum interior floors, and check and adjust vehicle tire pressure. This is an important role in our Jiffy Lube operation and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program, for certification.
Full-Time Perks
Competitive Starting Rate of PayMedical & Dental InsurancePaid PTO (personal time off) & HolidaysUniforms, Advancement, Company DiscountsFlexible Work Schedule, a Great Team Environment, and more….What's in your Future
Career: Many of our J-Team members have been with us for 5, 10, 15 and more years. We offer a unique set of jobs that include customer service, automotive service & repair, service advisor and key holder/management positions. This provides for a well-balanced foundation to meet our goals and challenges. Our members are the backbone of our success and have made tremendous contributions in terms of both productivity and leadership.
Training: Jiffy Lube offers a fantastic training program “Jiffy Lube University” a CBT (computer-based training) program designed to provide an investment in knowledge and skills to maintain the highest level of service. This is much like technical schools offer, but in addition to online training we also provide on-the-job training (hands-on) which provides for a more balanced skill set and “you’ll earn while learn”.
Opportunity: Jiffy Lube offers growth and career opportunities for our j-team members that seek promotions and career advancement. Many of members who started as Courtesy Tech’s have advanced to Lube Techs, Service Advisors, and Managers. We promote from within and provide the necessary training for j-team members to meet their career goals and objectives.
Qualifications
This is an entry level position and previous experience is preferred but will consider a strong candidate with some automotive background, customer service skills, or Vo-Tech training.
Job Duties Include, but are not limited to…
Greeting guests on arrival with a friendly smile and escorted to the loungeDriving the vehicle into the bay and checking dashboard and exterior lightsPerforming courtesies’ vacuuming interior and cleaning exterior windowsChecking and adjusting tire pressure to manufacturers recommendationsPerforming tire rotations and visually inspecting brake pads and rotorsPerform clean up duties and ensure the service center is orderly and presentableOnce you’ve become certified, you will be eligible for advancement opportunities to become a Lube Tech, Plus Tech/Mechanic, or Service Advisor.
Core Qualities and Traits
Setting goals and objectives to meet and exceed all expectationsContinually learning and developing skills to meet all challengesBuilding strong relationships, providing world class customer serviceand rolling up your sleeves and leading by example to motivate and inspirePhysical Qualifications
Courtesy Technicians must expect to stand for long periods of time on hard surfaces, like concrete or metal, and expect to work in an environment in which you may frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
Other physical qualifications…
Must be able to lift and move work-related items up to 50 poundsMust be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed Requirements Excellent problem-solving and critical thinking skillsEnergetic, hardworking, and able to multi-taskShow initiative, responsibility, and must be reliableGood interpersonal and communication skillsComputer savvy to learn Jiffy Lubes’ POS systemPerform clean up duties and ensure the service center is orderly and presentable