At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representativein Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customers purchasing decision.  The primary customer contact channel is phone, email, and chat. In this role, you will provide assistance with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.

During a Typical Day, You’ll

Receive inbound phone calls, emails, and chats through our Automotive E-commerce PortalEffectively utilize multiple systems in providing prompt, courteous, and accurate informationResolve complex interactions using the appropriate escalation processUse appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary to resolve concernsFollow up with the customer when needed utilizing phone and/or emailParticipate in daily information exchanges to remain knowledgeable of processes and proceduresSupport and advocate for consumer sales and product inquiriesAssist in the formulation of problem-solving techniques for newly discovered issuesMaintain exceptional product knowledge as it relates to program supportHandle additional projects and assignments as directedPerform additional duties as assigned

What You Bring to the Role

High school diploma (required); some college or vocational training preferredStrong problem-solving, and troubleshooting experienceSales Experience (required)Automotive background is preferredParts/Service Advisor experience is preferredSolid keyboard skills (30 WPM with 80%) and experience using CRM softwareMust be fluent in English (written and verbal)Exceptional communication skillsAbility to document reference materialsStrong computer and Internet skillsStrong Customer Service skillsAbility to navigate for customers who are having difficulty locating partsAbility to advise and educate customers in a way they can understandPossess patience when locating parts or catalog items for non-technical customersAbility to learn quickly and eagerness to learn new problem-solving techniquesHighly organized, detail-oriented, and able to thrive in a fast-paced, changing environmentAbility to work with minimum supervision, multi-task, problem-solve, and prioritizeDemonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goalsSuccessful completion of our written skills assessment required

What You Can Expect 

Starting pay rate of $15.00 per hourHealth/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) with company matchVacation/Sick Time and Paid HolidaysTuition Reimbursement Employee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributionsRespect– a team that is accountable, dependable, and gives you their full attentionProactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareerGrowth – lots of learning opportunities for aspiring mindsDiversity – be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

#LI-Onsite