Job Summary: Knowledgably assist customers in purchasing-processing orders for High Performance/Racing Engines and Performance Parts to businesses or individuals over the telephone, via email and other social media areas.

Essential Job Duties:

Provide customer service in accordance with ATK quality policy

Answers general phone calls/emails regarding sales, technical service and customer service

Handles inbound sales lead calls to convert calls into sales

Assists customers with proper selection of items

Suggests additional products to customer where appropriate.

Quotes prices and tries to persuade customer to buy today.

Secures orders and keys data into computer and informs customer of delivery date when item is not in stock

Records names, addresses, and email addresses of customers into the computer

Interacts and communicates with all department team leaders and supervisors

Promotes manager specials and sale items to all customers

Makes outbound lead follow up calls to potential and existing customers by telephone and email to qualify leads and sell products and services

Creates engine build sheets for customer’s engines

Reviews and confirms costs of goods for engine builds to determine selling price with team

Be familiar with ATK’s Code of Safe Work Practices.