At GoodGuys Tire & Auto Repair, we earned our name doing what’s right by our customers with every single vehicle service we perform. From brake repairs and AC service, to spark plugs and new tires, no matter what type of car repair is required, the ASE-certified pros at Goodguys can get you in and out and back on the road in no time.
The Store Manager is responsible for the overall financial and operational performance of a market by establishing and maintaining guest services, overseeing and is accountable for the operation of the market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.
COMPENSATION: UP TO 150K ANNUAL SALARY, DEPENDING ON EXPERIENCE
Essential Roles and Responsibilities:
Ensures that each customer receives outstanding customer service by ensuring that the management team is maintaining store standards, solid product knowledge, conducting callbacks, ensuring that time commitments are met, and all other components of guest service. Handles escalated customer complaints.Sets expectations and communicate regularly with employees on job responsibilities, goals, training, development, and overall customer service. Holds management team accountable for job responsibilities, training, and goals by coaching or counseling employees toward desired behaviors. The District Manager will lead by example.Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.Conducts performance evaluations for all employees at regular intervals.Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.Writes up customers in the POS system.Answers phone callsInventory controlQualifications:
Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.Proven track record of consistently meeting and exceeding sales and profit goals.Possess valid driver’s license; must pass pre-employment background and MVR screening.Ability to work a minimum of five days, including Saturdays'Benefits:
Competitive Bi-Weekly PayTuition ReimbursementPaid Vacation and Sick Time6 Paid HolidaysMedical, Dental and Vision InsuranceLife Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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