+ **Unified Communications Portfolio:** + Provide ongoing support for conference room video and audio solutions, Webex Meetings and Event Center, digital signage, Logitech Tap room schedulers, and visitor check-in kiosks. + Conduct sound, visual, and performance quality checks on AV equipment. + Consult with WWT's Global Service Desk and Collaboration and Productivity teams to facilitate and provide consistent ongoing support of collaborative applications and conference rooms. + Respond in a timely manner to escalated end-user problems relating to voice and video hardware, software, and peripherals. + Work closely with other teams in IT Infrastructure & Security to provide root cause analysis and resolve systemic end-user issues reaching multiple teams. + Perform individual and group training for our users on utilizing our enterprise voice and video offerings. + Consult with WWT's Collaboration and Productivity team to recommend and design solutions that align to business problems and industry trends to help our users remain connected and collaborative. + Coordinate with vendors to perform maintenance as needed on audio/video equipment. + **Live Events:** + SME level facilitation and execution of live events and large customer-facing meetings, providing for voice, video, and presentation needs in a variety of formats including auditoriums, warehouses, hotels, and virtually. Some weekend and evening support duties will be required. + Create and maintain IT documentation for AV processes. + Seek opportunities to improve and streamline AV processes. **Qualifications:** + 5+ years (Expert level) of experience supporting audio/visual and conference room equipment including: + Cisco Video conferencing units + Logitech Tap Schedulers + Digital Signage management using Appspace/ Brightsign players. + Multi-camera setup, configuration, and operation + Ability to troubleshoot complex A/V systems including Crestron, Biamp, and DM units. + Working knowledge of vendor products and technologies from Crestron, Extron, BiAmp, Cisco. + Logical problem-solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution. + Ability to travel up to 10% of the time. + A committed desire to learn and grow in the Unified Communications practice. + Strong focus, passion, and desire to understand and exceed customer expectations and technology needs. + Excellent verbal and written communication skills. + Proactive and creative thinking mindset with a focus on finding innovative solutions to user problems. + Able to perform at a high level in a stressful, fast-paced work environment. + Able to work with executives to provide the highest level of customer service, technical solutions, and troubleshooting. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: + Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program + Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement + Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement + Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.