Insight Global is seeking an AV Support Specialist for an onsite opportunity in the Louisville, KY area. The AV Support Specialist is responsible for documenting existing processes for AV support and building and maintaining a new process for defining a support structure for existing AV systems. The specialist facilitates meetings to discuss end-user requirements, status, issues, planning, training, and operational needs related to facility AV systems. They maintain an equipment list with warranty and support agreement dates for each property and work with vendors and local IT teams to keep AV systems up to date and address any security vulnerabilities. This specialist collaborates with local IT and vendors for issue monitoring and quick resolution, schedules vendors in alignment with construction and vendor timelines to minimize business impact and works with businesses to identify and improve processes within the application's capabilities. They ensure the business is aware of system capabilities to better utilize available systems and are responsible for timely and complete communications between the corporate IT team, vendors, and all property staff. The specialist analyzes application needs, contributes to the design, structure, and maintenance of systems and architecture, and documents requirements, translating them into proper system specifications. They analyze business requirements to define information systems solutions for complex needs, provide user support in system and software administration, and communicate maintenance schedules, backups, and downtime to users. This is a full time, direct placement opportunity with one of the most well-established organizations in the Louisville area.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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