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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

AV Technical Manager - 12 Months FTC

About The Role

We are looking for an Audio Visual Technical Manager to join our team. This position is primarily responsible for providing support for the AV conference spaces, systems and line manage the team of coordinators.  The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise. This is a client facing role and will involve working closely with clients and their customers.

Key Responsibilities:

Provide white-glove technical support for internal, customer, and executive meetingsProactively identify potential AV issues and provide solutions to clients’ concerns or needsDemonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codecProactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repairReview standard setup specifications for meetings and conferencesContact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)Ensure cleanliness, temperature, and functionality of conference roomsElectronics troubleshooting skills – ability to determine and localize where the problem existsMaintain conference room standards for signage, equipment, and seating  Respond to client requests promptly Ensure consumables are available for the clientProvides support for the audio-video systems and media control systems.  Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technologyPerform routine and proactive testing to ensure the functionality of equipment before use. Alignment and calibration procedures for audio and video devices Responsible for communicating the need for maintenance or repair of audio-visual equipmentPerform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipmentSome commissioning and programmingLine management of a team of coordinatorsAny other duties and tasks assigned 

  

Qualifications

Required

5 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference centre5+ years of experience with Microsoft Office in an office environmentFamiliarity with integrated AV systemsAbility to learn new software as required for the positionAbility to work in a fast-paced environment with competing prioritiesMust always maintain a professional appearance and demeanourExperience with a hotel, corporate conference centre, or large enterprise systems

Preferred 

Demonstrate the ability to perform under pressure and manage time wellExperience with EMS or any web-based conference room scheduling system preferredCTS Certification (preferred) Crestron, AMX, or Extron Certifications (preferred)DSP Programming (BIAMP, QCS) (preferred)

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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