**Summary** Come join a company that strives for _Extraordinary People and Exceptional Performance_ ! **Chenega Enterprise Systems & Solutions, LLC,** a **Chenega Professional Services** ’ company, is looking for an **AV Technician III** to provide AV event support which includes data projection, audio amplification, video/audio recording, videoconferencing, web streaming, and other emerging presentation technologies as adopted by the CDC. The **AV Technician III** will provide assistance to Meeting Management Technology (MMT) Services and support their mission to enhance organizational effectiveness by linking all Coordinating Centers and Offices and CDC/ATSDR sites with each other, and with various other Federal agencies and public health partners through the development of high quality, reliable, audio, web and video conferencing services as well as local in room conference audio visual support. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients. **Responsibilities** + Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA. + Utilize the CRSS to monitor daily audio-visual support schedules and ad hoc requests. + Triage and escalate AV service resolution with other third-party vendors and conference support staff. + Provide training to customers in the use of media presentation and AV systems. + Provide conference room set-up. + Provide Zoom and Teams web conferencing support. + Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required. + Coordinate with OCIO Customer Experience Office (CEO) staff and other third-party vendors to resolve equipment failure and connectivity issues. + Participate in planning meetings with customer and AV BPA vendor to examine and recommend conference room, auditorium, and AV hardware and software audiovisual solutions and upgrades. + Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise. + Provide overall management of installation and integration of AV systems to track and monitor conference room and auditorium AV repairs, replacements, and projects occurring at multiple Atlanta CDC campus locations. + Schedule and complete pre-conference planning meetings with customers to confirm scope of the event. + Must be present when AV engineers are servicing AV systems and conference rooms. + Maintain digital signage system connectivity at all conference room locations. + Other duties as assigned. **Qualifications** + HS Diploma or GED Required Associate’s Degree in an appropriate Technical discipline preferred. + Minimum of 3-5 years of experience supporting AV/VTC services. + Possess Crestron CTS, CTS-Design and CTS-Installation Certification OR obtain necessary certifications within one year of hire. _Knowledge, Skills and Abilities:_ + The ability to communicate clearly. + Strong interpersonal skills and the ability to communicate effectively with all levels of staff. + Ability to organize, multi-task, and manage time appropriately. + Excellent attention to detail. + Comfortable with complex and frequently changing requirements and processes. + Ability to work in a busy environment with frequent distractions and interruptions. + Capable of working independently and as part of a team. + Proficient with MS Teams and Zoom applications. Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program