Exciting Internal Transfer Opportunity: Assistant Client Care Supervisor

Location: Veterinary Specialty Hospital, San Marcos, CA

Schedule: Sunday – Wednesday

Starting Pay: $24.50 - $27.00
 

About Us:

At Veterinary Specialty Hospital – North County, part of Ethos Veterinary Health, is at the forefront of advancing veterinary medicine through our leadership in medicine, education, and client care. We foster a culture of collaboration and excellence, promoting the human-animal bond with compassion and expertise.

About the Role:

We are excited to present an internal transfer opportunity for the role of Assistant Client Care Supervisor. This is a pivotal position where you will support Client Care leadership in ensuring exceptional client service, promoting effective communication across hospital departments, and supervising the client care team.

Key Responsibilities:

Elevate Client Service: Partner with leadership to deliver an outstanding, personalized client experience for every visit.Foster Team Communication: Facilitate clear and timely communication between client care, medical teams, and specialists for a seamless workflow.Staff Scheduling & Efficiency: Assist in scheduling client care staff to ensure smooth operations, optimizing for client flow and hospital needs.Client Feedback & Improvement: Oversee client satisfaction surveys, analyzing feedback to drive continuous improvement.Team Growth & Mentorship: Play a key role in onboarding, training, and mentoring staff. Contribute to performance reviews and provide constructive, growth-focused feedback.Daily Leadership Presence: Maintain visibility within the Client Care Department to offer guidance, support, and real-time problem solving.Concierge-Level Service: Act as a client concierge, ensuring each client enjoys a premium, tailored experience.Process Development: Collaborate on refining procedures and training programs to ensure efficiency and consistency within the team.

Ideal Candidate:

Excellent Communication Skills: Strong interpersonal skills to manage interactions across all departments and with clients.Skilled in Conflict Resolution: Ability to handle challenging situations with empathy, respect, and professionalism.Mentorship Mindset: Proven ability to provide feedback and coaching, supporting the professional growth of team members.Adaptable & Resilient: Thrives in a fast-paced, dynamic environment, with the flexibility to pivot as needed.

Why Apply?

Professional Growth: Advance your leadership skills and expand your role within the VSHNC team.Collaborative Environment: Work alongside a compassionate, skilled, and dedicated group of professionals.Exclusive Opportunity: This internal transfer gives you the chance to elevate your career while staying within our trusted organization.

Eligibility:

Internal Applicants Only: Open exclusively to current VSHNC employees.Must have completed one (1) year of service with Ethos.Must be in your current position for at least six (6) months.Must be in good standing and not under current disciplinary action.Additional details can be found in the Ethos Veterinary Health Employee Handbook.