Job Seekers, Please send resumes to resumes@hireitpeople.com Detailed Job Description: BS/MS Degree in Computer Science, or Engineering 2 - 4 years of Experience Ability to implement and maintain the Avaya Contact Center products. Experience in installation, programming, maintenance and troubleshooting of Avaya Communication Manager, Avaya Call center Management System and AES. Configuration of DS1 cards with various type of signaling Experience in handling contact center call flow from the trunks, through the VDNs and vectors to the agents terminals Handling inbound outbound configurations Discover and fix bugs