Job Title: Aviation Sales Representative \/ Service Writer\n

Department: Maintenance \/ Customer Service \n

Reports To: Director of Maintenance \n

Location: Million Air Houston\n
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Position Summary:\n

We are seeking a highly motivated and knowledgeable Aviation Sales Representative \/ Service Writer to serve as the key point of contact between our maintenance department and our customers. This individual will be responsible for accurately assessing maintenance needs, preparing estimates using industry-standard flat rate times, and ensuring excellent customer communication throughout the aircraft service process. The ideal candidate will have an FAA Airframe and Powerplant (A&P) certificate, a strong understanding of general and corporate aviation maintenance practices, and a customer-first attitude.\n

Key Responsibilities:\n\nCustomer Liaison:\n\nServe as the primary point of contact for customers regarding scheduled maintenance, discrepancies, and service updates.\nCommunicate technical maintenance items in layman's terms to customers.\nEnsure all customer expectations and concerns are addressed promptly and professionally.\n\n\nMaintenance Coordination & Sales:\n\nProvide detailed service quotes and maintenance proposals using OEM flat rates, internal pricing guides, and parts databases.\nUpsell additional services, upgrades, or enhancements when appropriate and value-adding.\nTrack work scope changes and promptly issue revised estimates or approvals for overages.\n\n\nWork Order Management:\n\nOpen, monitor, and close work orders in coordination with maintenance staff.\nReview maintenance records, logbooks, and AD compliance as needed for quote generation.\nEnsure completed work orders are accurate, detailed, and compliant with regulatory requirements.\n\n\nScheduling & Planning:\n\nAssist in scheduling aircraft for maintenance events in coordination with the maintenance department.\nWork with planning and parts departments to ensure timely availability of parts and labor.\n\n\nQuality Assurance & Follow-up:\n\nConduct post-maintenance debriefs with customers.\nFollow up on customer satisfaction and gather feedback to improve service processes.\nMaintain long-term relationships with operators and aircraft owners to drive repeat business.\n\n\n\n

Required Qualifications:\n\nFAA Airframe and Powerplant (A&P) Certificate - Required\n3+ years of hands-on aircraft maintenance experience; preferably in general or corporate aviation\nExperience with service writing, quoting maintenance labor using flat rates (OEM or third-party systems)\nWorking knowledge of common inspections: Phase, 100-hour, Annual, and progressive inspections\nStrong technical writing skills and ability to interpret maintenance manuals and ADs\nExcellent customer service and communication skills (verbal and written)\nFamiliarity with maintenance tracking systems (e.g., CAMP, Corridor, Traxxall) and shop management software\nProficiency in MS Office (Excel, Outlook, Word) and quoting tools\n\n

Preferred Qualifications:\n\nPrior experience in a service writer, CSR, or sales support role within an MRO or repair station\nKnowledge of FAA regulations (Part 91,135, and 145 operations)\nExperience with quoting systems such as Avantext, Flightdocs, or Quantum\nUnderstanding of avionics, interiors, and upgrade options to support sales cross-functionality\n\n

Work Environment:\n\nCombination of office and hangar environment\nMay involve occasional aircraft walk-arounds or inspections in hangar settings\nMust be able to work occasional extended hours or weekends depending on project timelines\n\n

Compensation & Benefits:\n\nCompetitive base salary plus commission or incentive structure\nHealth, dental, and vision insurance\nPaid time off and holidays\nOngoing training and career development opportunities\n\n

Why Join Us?\n

We are a fast-growing aviation services company committed to delivering top-tier service and value to our customers. As a bridge between technical excellence and customer care, this role offers a dynamic and rewarding career path for an experienced A&P who enjoys both the technical and relationship-building sides of aviation.\n