Company:
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. 

Summary

Astreya is looking for an experienced A/V Technician with a strong technical background but also a strong focus on customer service. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology company. In this role, you will be given the opportunity to work with some of the most innovative technologies in the world.

Responsibilities

Troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels Troubleshoot various touch control devices and processors like Crestron and Mimo. For example, uploading Crestron control programs to control processors and work with remote program team. Must have excellent problem solving and troubleshooting skills with the ability and do advanced troubleshooting on AV devices/components Tweak audio programs for audio DSPs from BiAmp Systems Root Cause Analysis -Identify and solve issues that impact the Client's conference rooms Routine maintenance / health checks of identified spaces Installing / mounting of equipment and displays Installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables Installation of all AV equipment to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems Interface with external/internal customers and manufacturing vendors Responsible for escalating hardware or software issues that are outside our SOW to Managers Ensure that SLAs and daily deliverables are met including service-request tickets, asset management, and project updates Event Support -Perform equipment setups, breakdowns and troubleshoot issues Responsible for all Inventory that includes weekly/monthly stock levels, returning product Responsible for signing out and securing equipment tools and non-inventory consumables for their site, using an asset-management system (RMA) and inventory DOA issues Follow all policies, standards, and safety guidelines that the client requires Must have excellent communication skills 20-50% travel to various offices required

Qualifications

Ability to think and work independently Impeccable wiring and cable-termination skills as well as proper installation techniques of all AV equipment Excellent written and oral communication skills Strong interpersonal and customer service skills Experience in reading/understanding architectural, electrical, structural, and AV systems drawings Flexibility to work outside the job description when the need arises Extensive experience working in a team-oriented, collaborative environment Analytical, problem-solving skill, and troubleshooting PC and Networking knowledge Computer proficiency to include Microsoft Office Suite or Google Apps Self-starter with keen attention to detail Ability to effectively prioritize and execute tasks in a high-pressure environment Possible travel to troubleshoot,train or support techs within the region Ability to work day, evening or weekend shifts Must have valid driver’s license and safe driving record

Required Education/Experience

Accredited degree or equivalent combination of relevant education and experience 3+  years’ experience with AV installations including equipment racks, site preparation, termination and calibration of audio and video equipment, and implementation of control systems in a corporate environment Expert knowledge of commercial construction methods such as ceiling deck construction, wall framing and structural engineering Must have mastered all aspects of audio-visual field installation and should be able to fully commission an AV System

Preferred Experience

CTS/CTS-I, NSCA, Cedia, Cisco, Polycom, Nexia, BiAmp, ClearOne, or Crestron Certification 2 years’+ experience as a lead technician overseeing crew Experience with H.323, SIP, and WebRTC protocols from a hardware and network standpoint Network experience (CCNA certification or equivalent)

Physical Demands

Sitting, standing, stooping and bending for long or extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment Ability to climb ladder, scaffolding or transported by lifts Ability to drive/operate a vehicle in a safe manner Ability to regularly lift and transport up to 15 pounds, frequently lift and or transport moderately heavy equipment up to 50 pounds.