Company:

Astreya Partners are at the cusp of the new way of working.  We provide IT services and Managed Performance to some of the most exciting companies on the planet.  Our delivery model helps our clients be Positively productive by matching exceptional people to on-site teams delivering world class IT service.  With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.  

Role Description:

Astreya is looking for an experienced A/V Technician with a strong technical background but also a strong focus on customer service. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology company. In this role, you will be given the opportunity to work with some of the most innovative technologies in the world.

Your Main Duties and Responsibilities:

Troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels Troubleshoot various touch control devices and processors like Crestron and Mimo. For example, uploading Crestron control programs to control processors and work with remote program team. Must have excellent problem solving and troubleshooting skills with the ability and do advanced troubleshooting on AV devices/components Tweak audio programs for audio DSPs from BiAmp Systems Root Cause Analysis -Identify and solve issues that impact the Client's conference rooms Routine maintenance / health checks of identified space Installing / mounting of equipment and displays Installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cable Installation of all AV equipment to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems Interface with external/internal customers and manufacturing vendors Responsible for escalating hardware or software issues that are outside our SOW to Managers Ensure that SLAs and daily deliverables are met including service-request tickets, asset management, and project updates Event Support -Perform equipment setups, breakdowns and troubleshoot issues Responsible for all Inventory that includes weekly/monthly stock levels, returning product Responsible for signing out and securing equipment tools and non-inventory consumables for their site, using an asset-management system (RMA) and inventory DOA issues Follow all policies, standards, and safety guidelines that the client requires Must have excellent communication skills 20-50% travel to various offices required

Qualifications

Ability to think and work independently Impeccable wiring and cable-termination skills as well as proper installation techniques of all AV equipment Excellent written and oral communication skills Strong interpersonal and customer service skills Experience in reading/understanding architectural, electrical, structural, and AV systems drawings Flexibility to work outside the job description when the need arises Extensive experience working in a team-oriented, collaborative environment Analytical, problem-solving skill, and troubleshooting PC and Networking knowledge Computer proficiency to include Microsoft Office Suite or Google Apps Self-starter with keen attention to detail Ability to effectively prioritize and execute tasks in a high-pressure environment Possible travel to troubleshoot,train or support techs within the region Ability to work day, evening or weekend shifts Must have valid driver’s license and safe driving record

Required Education/Experience

Accredited degree or equivalent combination of relevant education and experience 3+  years’ experience with AV installations including equipment racks, site preparation, termination and calibration of audio and video equipment, and implementation of control systems in a corporate environment Expert knowledge of commercial construction methods such as ceiling deck construction, wall framing and structural engineering Must have mastered all aspects of audio-visual field installation and should be able to fully commission an AV System

Preferred Experience

CTS/CTS-I, NSCA, Cedia, Cisco, Polycom, Nexia, BiAmp, ClearOne, or Crestron Certification 2 years’+ experience as a lead technician overseeing crew Experience with H.323, SIP, and WebRTC protocols from a hardware and network standpoint Network experience (CCNA certification or equivalent)

Physical Demands

Sitting, standing, stooping and bending for long or extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment Ability to climb ladder, scaffolding or transported by lifts Ability to drive/operate a vehicle in a safe manner Ability to regularly lift and transport up to 15 pounds, frequently lift and or transport moderately heavy equipment up to 50 pounds.

What can Astreya offer you?

Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company-wide mentoring program to advise you along the way Online training courses through CBT-nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus.  We love to build people from within. Numerous on-the-job perks Peer Recognition Market competitive rates and benefits