Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as an AVP, Corporate Action Services.

Principal Responsibilities

Manage and supervise a team of corporate action staff to provide operational support and services for corporate action events processingAssist the development and implementation of initiatives to enhance service quality and operational efficiencyManage the daily operations to ensure the accuracy for maintaining high standard of customer service deliveryReview and recommend improvement of the operations workflow for process streamline and effectivenessPerform transaction approval process on daily operationsMonitor and ensure instructions are delivered within custodian deadline time and funding cut off timeReview daily control sheets and reports to ensure exceptional cases are closely monitoredReview and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructionsPrepare investigation reports including operational loss report for management review and approvalMonitor the service standard of custodians including participation of service review meetingsPreparation of management and regulatory reportMonitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframesHandle customer complaint and perform investigation to identify the root cause with prompt service recoveryMonitor workflow of team members to ensure resources are allocated appropriatelyProvide guidance and training to team members to enhance their operations knowledge and competencyBe flexible to perform any assignment/task or ad hoc projects per request