The position is responsible for 

As a key member of the management team and the company’s main contact with the customer, this role must participate in business development, including the participation in a marketing strategy. Providing fast, efficient and courteous claims service to all customers within the customer service standards and guidelines established.

The Claim head have to ensure proper and timely reserving within established standards. To review progress of claims and make necessary and timely reserve changes. Ensure that underwriting, finance and country management are at all times advised of large losses and large reserve movements

MAJOR DUTIES AND RESPONSIBILITIES 1. Professional claim handling to get the double win between the insured and the company 2. Lead the team member to review and build the efficient claim procedure in order to  work in efficient way 3. Good communication with internal and external customer to solve the problem or avoid the dispute 4. Advice to UW to help with the business development. 5. Complaint handling and litigation 6. Deliver the global/regional policy, guideline, instruction to the team properly and report the outcome to regional 7. Enhance the service level and customer satisfaction. 8. Goal setting and achievement 9. Planning and execution Bachelor or Master Degree of related field Broad knowledge of all major lines of business, preferably in the accident & health and general insurance industry. 10-15 years working experience in related field. High level of interpersonal and negotiation skills with people in positions above and below, as well as with peers. Comfortable and effective in verbal and written communications in English.