Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We're currently looking for a Senior Claims Leader to influence and operationalize the strategies and direction for our Surety and Home Warranty (HW) units. 

If you are you passionate about leading people, continuous improvement to make things easier for our people and customers while balancing risk controls, read on!

What You’ll Do

Oversee the day to day running of the Surety and HW claims teams, including budget and performance

Accountable for the operation’s financial health (productivity, budget, quality) including analysis and action planning

Understand the financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

Maintain the accuracy and integrity of the financial information in the internal systems. Identify and report on any suspicions of fraud or financial irregularities

Lead a team of people leaders to deliver an improvement in their performance, strategy and goals for their teams

Provide support to the Technical Trainer on training opportunities for Claims teams and assist with coaching and mentoring as required.

Monitor team capacity, workload and work assignment; identify opportunities to partner with other lines of businesses

Support planning and manage implementation of national claims initiatives without disruption to the operations. 

Provide input to VP in support of future strategic direction and change, including annual business planning and priority setting

Clearly articulate and effectively communicate the link between our business, our goals, the strategy and customer

Look for new and incremental ways to improve things every day for our customers

Create an environment for people to do the best work of their lives and build a stronger team by developing employee’s potential in their current role and for future career aspirations

Foster a culture focused on customer-centricity and technical excellence

Ensure the operational risks Aviva is exposed to are effectively managed.

Collaborate with Underwriting on claims strategy and mitigating losses.

What You’ll Bring

7-10 years major case claim-handling experience or equivalent

A minimum of 4-5 years of experience in a team leadership role

Demonstrated track record of developing and/or implementing efficient and effective processes in order to enhance delivery and ensure that goals and objectives are met on a consistent basis.

Comprehensive working level knowledge and skill in Surety and Home Warranty products.

Demonstrated oral and written communication, and interpersonal skills to effectively manage and negotiate in a professional manner and to work collaboratively in a team environment

Developing and presenting briefings to senior leadership (EVP, SLT, Results meetings)

Ability and confidence to make independent decisions on most assigned claim files without involvement of SVP

Demonstrated openness to the ideas and expertise of others actively solicits input and shares ideas

Demonstrated coaching, influence and persuasion skills

What you’ll get:

The salary band for this position ranges from $113,500 to $210,900. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.