**Overview** Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. **Job Summary** This person will act as a subject matter expert for all bank products and services. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. **Responsibilities** + 2 nd level customer support of all products and services. + Support internal partners with product related questions/ issues. + Take appropriate steps to bring any support cases to resolution in a timely manner. + Participate in product testing (new and existing). + Participate in rollout of new products/ services. + Work closely with Treasury Management team on implementation of new products and services. + Perform training sessions for new and existing employees. + Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. + Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. + Demonstrates knowledge of, adherence to, EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. + Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. + Perform other duties as assigned Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner. **Qualifications** + Excellent client services skills + Ability to work on many tasks simultaneously in a fast-paced environment + Strong verbal and written communication skills as well as the ability to work independently and make decisions + Excellent problem solving skills + Strong organization skills, detail oriented and the ability to complete tasks effectively and in a timely manner + Proven ability to use the Microsoft Suite: Outlook, Excel, MS Word + Required: 5+ years’ bank operations/client services experience + Preferred: Bank back office/treasury management operations experience with internet banking/balance reporting, remote deposit and/or ACH + Required: Bachelor’s degree or equivalent work experience **Salary Range:** $65,187.20- 82,000.00 USD; Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data. Share job with a friend Refer a Friend **Job Locations** _US-NC-Durham_ **ID** _2024-3793_ **Category** _Branch Administration/Customer Service_ **Type** _Regular Full-Time_ Equal Opportunity Employer PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.