Job Purpose & Scope Responsible for managing and supporting TCR (Teller Cash Recycler) and TCD (Teller Cash Dispenser) fleet, training, and escalated support needs. Ensures usage expectations are met and handled according to established policy and procedure. Essential Job Functions + Establishes procedures and instructional material related to TCR utilization. + Performs software testing for upgrades including TCR software, teller software, and core banking software. + Tracks TCR statistics and prepares and maintains executive management reporting. + Troubleshoots technical and balancing issues with TCR software. + Manages TCR lifespan and replacement needs. + Travels as required for business functions supported by the TCR Services, including but not limited to onsite training. + Regularly exercises discretion and judgment in the performance of essential job functions. + Follows Bank policy, procedures and guidelines. + Collaborates with Managing Director Retail Operational Risk for strategy development. + Collaborates with Operations System Support for applicable interfaces to core banking software. + Performs other duties as assigned. Knowledge, Skills & Abilities + Comprehensive knowledge of TCR machine hardware/software and TCR transaction processing. + Comprehensive knowledge of company operations and TCR-related business operations. + Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills. + Ability to communicate effectively both verbally and in writing. + Ability to work effectively with employees and management at all levels throughout the Bank. + Ability to work closely with vendors and contribute to positive vendor relationships. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to work without close supervision. + Ability to demonstrate effective customer service skills. + Ability to work extended hours. + Ability to demonstrate effective time management skills. + Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + High school diploma or equivalent required; bachelor’s degree or commensurate experience preferred. + Minimum of five (5) years’ TCR-related work experience required. + Minimum of three (3) years’ supervisory experience preferred. + Minimum two (2) years’ working experience with Microsoft Excel and Word required. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.