Job Description

The AVP – Production Support Analyst (Mobile Security and Biometric Specialist) is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

Support business and work with System administrators, developers, and analysts with troubleshooting issues.Perform change management and incident management utilizing documented procedures through change management toolsSupport service recovery proceduresParticipate in Problem Management processes to identify solutions for recurring problems.Document problem resolutions and publish knowledgebase.Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert.Support maintenance and migrations on the Authentication infrastructure.Regular weekend work and 12/7 L3 Operations support is expected.

Qualifications:

8+ years of relevant industry experience in one or more of the following Authentication products for Mobile Biometrics would be advantageous.Proficiency in Unix shell scripting and any of the programming languages like JAVA would be advantageous.Experience supporting REST and SOAP API web services callsExperience with Multifactor Authentication systems using Voice, Mobile Soft Tokens and SMS OTP.Experience with Middleware Products like IBM/Apache HTTP Server and Application servers IBM WASND/Tomcat Servers.Conversant in Linux-based environments (RHEL) that includes being conversant in terminal commands and developing shell scripts.Experience with critical production server support, application upgrades and project lifecycle/ SDLC processes.Experience with Mobile Security and Publishing to Apple and Google Play Store.

Desired Skills

Good knowledge on Mobile development Platforms (IOS, Android).Experience with supporting one-time password technology using Voice, SMS, and Biometrics productsExperience in High-level Programming languages like JAVA and Unix shell scripting.Experience working Linux environment is highly desirable for this role.Familiarity with IT Service Management processes based on the ITIL framework

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Information Security

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Time Type:

Full time

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