Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As the Benefits Specialist/Associate, you will interpret, administer, and provide support to employees on employee benefits plans in accordance with plan documents and policies. You will evaluate and enhance processes, implement internal and industry best practices, and proactively identify errors and process streamlining opportunities to provide a seamless experience to our colleagues. You will act as subject matter expert and provide problem resolution for employees and business partners. You will oversee vendors, maintain an effective control environment, and proactively deploy changes to comply with evolving legal and regulatory requirements.

As our AVP Benefits Specialist you will:

• Provide support to employees on specific employee benefits plans in accordance with plan documents and policies

• Act as intermediary with benefits providers and employees in resolving issues. Provide guidance to business partners on employee benefit plan policy and program interpretation

• Handle elevated benefit issues that cannot be resolved by contact center personnel

• Manage special projects and/or assignments within the department in relation to benefit programs and processes. Oversee personnel and/or vendors working on those projects to ensure deadlines and project objectives are met

• Prepare and analyze financial and usage reports for specific benefits plans such as census reports, valuation data, trends, and expenses

• Audit system processes, analyze errors and implement corrections and improvements

• Maintain an effective control environment and proactively deploy changes to comply with evolving legal and regulatory requirements

• Complete other responsibilities, as assigned

For this role, HSBC targets a pay range between $80,000.00 and $110,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.