The Loans Operations team within the Services, Markets, Banking, International and Client (SMB&IC) organization is looking to expand and formalize its existing Loan IQ training framework including establishing virtual sessions, developing recorded training sessions, and deploying a train-the trainer structure. The role will ensure that there is a consistent global training program built, deployed and modified over time as processes, procedures, and tools change. A controlled framework will be built to ensure any changes to the training program go through a proper review and approval process that is scalable and auditable. **Responsibilities** + Work with business partners and stakeholders to identify learning objectives based on target audience and create appropriate courseware. + Design training curricula and materials, selecting the most effective training methodology to meet the desired objectives. + Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets. + Streamline, consolidate and standardize learning and development processes where possible. + Create instructor-led materials, web-based trainings and tools to provide complete training offering required for managers, checkers and other specialized roles. + Introduce learning interventions that assist in retaining key talent and building a pipeline of talent. + Identify and close gaps in procedures and existing training with continuous improvement over time. + Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards. + Ensure all learning events are tracked via GLMS (corporate training system) and generate meaningful and user-friendly MIS **Qualifications** : + 6 to 8 years of relevant experience + 3-5 years’ training design and development, delivery, and classroom management experience Advantage + 3-5 years’ Loan Operations experience + Experience of Loans IQ system advantage + Strong leadership, collaboration, and communication skills + Ability to thrive in a fast-paced environment + Strong listening skills and ability to absorb feedback and translate to solutions + Disposition to solving problems and doing so with high level of resiliency + Excellent one-on-one and group presentation/facilitation skills + Detail-oriented and strong organizational skills + Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Important: The profile needs to have the following experience: + Conduct quality assurance reviews on approved loan transactions / processes / documentation + Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement + Ensure loan documentation’s adherence to policies, guidelines and procedures as well as compliance regulations + Report deficiencies on a timely basis to Loan operations stakeholders/management ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Loan Documentation and Processing ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New Castle Delaware United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $78,080.00 - $117,120.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Nov 14, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 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