Why join us?
HSBC Learning Talent Development (LTD) works with Business and HR leaders to transform Leadership People Management capabilities across colleagues to enable a future-fit organization. A self-sustainable learning culture fueled by growth mindset provides for an opportunity to identify and groom Talent across the Organization along with focus on mental wellbeing, diversity, inclusion and collaboration.
LTD implements organization-wide learning solutions that meet the strategic learner needs and prepares them to take up more strategic and more complex roles to enable the Organization achieve its objectives.
The Opportunity:
Exciting opportunity to be a Learning leader and Performance Consultant to the HSBC Tech India Business - an opportunity to demonstrate industry knowledge, business acumen coupled with strong verbal and written communication skills. S/He should be able to design end-to-end learning solutions across the Organization, for multiple business verticals spread across different locations in India. S/He should have great influencing skills towards effective stakeholder management while driving complex learning assignments; The role requires the Learning Consultant to drive the execution of key priorities toward achieving the LTD team goals.
What you’ll do:
• Formulate Implement Learning Strategy - Work with HSBC Technology business leadership, Regional and Global Learning Talent Development team, other HR functions and help define and implement sustainable, strategic learning initiatives in alignment with Business Strategy and HR/People Priorities
• Design, develop and deliver end-to-end learning solutions to support HSBC colleagues develop leadership, behavioral capabilities to meet the business outcomes
• Lead data analysis to drive advanced understanding of learning consumption, measurable impact and report out to relevant insights to all relevant stakeholders
• Manage process related to the tracking of learner compliance with mandatory/recommended learning requirements and onboarding training
• Ensure HSBC policies, programs, and guidelines are followed and manage exemptions/exceptions, as needed
• Participate in or lead learning project teams to build positive, collaborative partnerships among business stakeholders, SMEs and peers
• Provide functional area expertise to identify, research and resolve complex problems
• Execute and operationalize development programs and processes
• Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published, and leveraged for decision making
Strategy
• Ensure practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards
• Monitor progress made by the learners to achieve required proficiency in line with the desirable results
• Drive strategic learning initiatives that support the HTI business strategy and streamline processes, management information (MI), and reports for audit preparedness
• Act as a performance improvement consultant around analyzing needs, solutioning and executing strategy focused on building leadership capabilities across roles within the business
• Develop and sustain a high touch learning culture and enable a consistent approach towards development
• Manage LD investment through effective planning, budgeting, forecasting, and vendor management
• Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published and leveraged for decision making
• Oversee the delivery of Tech India learning and capability development programs through collaboration with Tech Academy and core COE teams
Stakeholder Management
• Leverage deep relationship with key business leaders and develop a strong understanding of business needs and strategic priorities to provide effective service delivery
• Act as a learning consultant and manage key stakeholder relationships across business verticals and locations
• Build trusting relationship within team and outside, contribute to building a positive and nurturing team culture
• Build strong and deep relationships with internal and external stakeholders
• Support the LTD leadership in the dissemination and monitoring of the team’s BAU assignments as well as track and drive the completion of tasks, projects deliverables
• Ensure the timely and accurate updating, completion, submission, and maintenance of pertinent records, reports, trackers, and required management information using designated templates, data platforms, and the learning management system
• Create and submit quarterly training calendar to vendor partner team in a timely manner. Publish calendar on time for business to enroll and participate
• Deploy HSBC University priority programs, Global Mandatory Trainings, DI Training within expected timelines
Operations
• Track and maintain the learning budget for LTD CoE by using advanced financial management skills.
• Execute the development activities for HTI business teams including identifying learning needs, enabling development and design of learning content, delivery of training programs, measurement and analysis of learning effectiveness
• Proactively identify risks and recommend opportunities for process improvement
• Strengthen HTI’s Learning and Talent Development needs by aligning with the business objectives
• Maintain oversight on all vendor delivered programs within HTI
• Capture data and metrics around Talent Development programs and deliver insights and dashboards to leadership on compliance, capability, skill gaps, learning trend movement, as well as efficiency and effectiveness of LD investments.
• Periodically communicate the right set of metrics to the relevant stakeholder group
Why join us?
HSBC Learning Talent Development (LTD) works with Business and HR leaders to transform Leadership People Management capabilities across colleagues to enable a future-fit organization. A self-sustainable learning culture fueled by growth mindset provides for an opportunity to identify and groom Talent across the Organization along with focus on mental wellbeing, diversity, inclusion and collaboration.
LTD implements organization-wide learning solutions that meet the strategic learner needs and prepares them to take up more strategic and more complex roles to enable the Organization achieve its objectives.
The Opportunity:
Exciting opportunity to be a Learning leader and Performance Consultant to the HSBC Tech India Business - an opportunity to demonstrate industry knowledge, business acumen coupled with strong verbal and written communication skills. S/He should be able to design end-to-end learning solutions across the Organization, for multiple business verticals spread across different locations in India. S/He should have great influencing skills towards effective stakeholder management while driving complex learning assignments; The role requires the Learning Consultant to drive the execution of key priorities toward achieving the LTD team goals.
What you’ll do:
• Formulate Implement Learning Strategy - Work with HSBC Technology business leadership, Regional and Global Learning Talent Development team, other HR functions and help define and implement sustainable, strategic learning initiatives in alignment with Business Strategy and HR/People Priorities
• Design, develop and deliver end-to-end learning solutions to support HSBC colleagues develop leadership, behavioral capabilities to meet the business outcomes
• Lead data analysis to drive advanced understanding of learning consumption, measurable impact and report out to relevant insights to all relevant stakeholders
• Manage process related to the tracking of learner compliance with mandatory/recommended learning requirements and onboarding training
• Ensure HSBC policies, programs, and guidelines are followed and manage exemptions/exceptions, as needed
• Participate in or lead learning project teams to build positive, collaborative partnerships among business stakeholders, SMEs and peers
• Provide functional area expertise to identify, research and resolve complex problems
• Execute and operationalize development programs and processes
• Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published, and leveraged for decision making
Strategy
• Ensure practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards
• Monitor progress made by the learners to achieve required proficiency in line with the desirable results
• Drive strategic learning initiatives that support the HTI business strategy and streamline processes, management information (MI), and reports for audit preparedness
• Act as a performance improvement consultant around analyzing needs, solutioning and executing strategy focused on building leadership capabilities across roles within the business
• Develop and sustain a high touch learning culture and enable a consistent approach towards development
• Manage LD investment through effective planning, budgeting, forecasting, and vendor management
• Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published and leveraged for decision making
• Oversee the delivery of Tech India learning and capability development programs through collaboration with Tech Academy and core COE teams
Stakeholder Management
• Leverage deep relationship with key business leaders and develop a strong understanding of business needs and strategic priorities to provide effective service delivery
• Act as a learning consultant and manage key stakeholder relationships across business verticals and locations
• Build trusting relationship within team and outside, contribute to building a positive and nurturing team culture
• Build strong and deep relationships with internal and external stakeholders
• Support the LTD leadership in the dissemination and monitoring of the team’s BAU assignments as well as track and drive the completion of tasks, projects deliverables
• Ensure the timely and accurate updating, completion, submission, and maintenance of pertinent records, reports, trackers, and required management information using designated templates, data platforms, and the learning management system
• Create and submit quarterly training calendar to vendor partner team in a timely manner. Publish calendar on time for business to enroll and participate
• Deploy HSBC University priority programs, Global Mandatory Trainings, DI Training within expected timelines
Operations
• Track and maintain the learning budget for LTD CoE by using advanced financial management skills.
• Execute the development activities for HTI business teams including identifying learning needs, enabling development and design of learning content, delivery of training programs, measurement and analysis of learning effectiveness
• Proactively identify risks and recommend opportunities for process improvement
• Strengthen HTI’s Learning and Talent Development needs by aligning with the business objectives
• Maintain oversight on all vendor delivered programs within HTI
• Capture data and metrics around Talent Development programs and deliver insights and dashboards to leadership on compliance, capability, skill gaps, learning trend movement, as well as efficiency and effectiveness of LD investments.
• Periodically communicate the right set of metrics to the relevant stakeholder group
What you will need to succeed in the role:
· Graduate in any discipline with14-18 years of experience in LD
· Experience in managing people, processes and practices in a matrix environment with a strong track record of establishing credibility and delivering results for clients and stakeholders
· Solid experience in program design and content development
· Strong interpersonal skills and professional demeanor with an ability to interact with diverse audiences
· Ability to prioritize tasks, perform independently and work under strict guidelines
· Good analytical skills with ability to work under pressure
· Ability to make rational decisions and navigate through complex scenarios with minimal guidance or supervision
What additional skills will be good to have?
· 14-18 years of experience in LD, with a strong track record of establishing credibility and delivering results
· Exposure to program design and content development
· Proven Project / Change Management experience with a strong focus on delivery and driving process efficiency
· Experience in people management with strong focus on internal team development
You’ll achieve more at HSBC
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Software Development
What you will need to succeed in the role:
· Graduate in any discipline with14-18 years of experience in LD
· Experience in managing people, processes and practices in a matrix environment with a strong track record of establishing credibility and delivering results for clients and stakeholders
· Solid experience in program design and content development
· Strong interpersonal skills and professional demeanor with an ability to interact with diverse audiences
· Ability to prioritize tasks, perform independently and work under strict guidelines
· Good analytical skills with ability to work under pressure
· Ability to make rational decisions and navigate through complex scenarios with minimal guidance or supervision
What additional skills will be good to have?
· 14-18 years of experience in LD, with a strong track record of establishing credibility and delivering results
· Exposure to program design and content development
· Proven Project / Change Management experience with a strong focus on delivery and driving process efficiency
· Experience in people management with strong focus on internal team development
You’ll achieve more at HSBC
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Software Development