The AVP/Managing Director, Head of Operational Risk, Global Retirement, will be responsible for assisting the Chief Risk Officer of Global Wealth and Asset Management in providing leadership and direction to develop, implement and maintain effective risk governance and management practices, and for overseeing operational risk mitigation activities within Global Retirement which operates in the US, Canada and select Asia Markets.

Among other duties, the successful candidate will assist the Chief Risk Officer of Global Wealth and Asset Management with the following key responsibilities:

Communicate the value proposition for a disciplined approach to Operational Risk management within Global Retirement  

Facilitate risk aggregation and reporting within Global Retirement

Evaluate new products, business initiatives and strategies for their impact on the segment’s risk profile.

Promote a strong risk culture and reinforce accountability and transparency across Global Retirement to enable the proactive management of risks and the alignment of business strategies and control activities with the Company’s risk appetite

Through close partnership, expertise and influence, provide value-added collaboration with business and functional leaders within Global Retirement to ensure that key risks are properly identified, managed and mitigated

Roll out key control initiatives to enhance the control environment

Lead risk governance activities in support of the Global Retirement risk committees

Roll-out of a Risk and Control Self-Assessment program: documentation of key risks and controls and development of action plans to remediate control gaps, as needed Development of Key Risk Indicators to track identified risks Review of internal and external risk incidents with root cause analysis Completion of scenario analysis Identification of emerging risks

Lead activities to facilitate the effective implementation of an operational risk framework within Global Retirement.

Required Qualifications:

The ideal candidate will possess expertise in the retirement industry, including but not limited to, recordkeeping operations, retirement product offerings and sales and distribution. Knowledge of the asset management industry is a plus. In addition, the candidate will have significant experience managing an operational risk program for a large financial institution.

The ideal candidate will possess the following attributes:

A seasoned risk professional with a combination of 12 to 15 years of risk management, finance and/or audit experience

Bachelor’s degree in business, finance or a related field

A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action

Demonstrated management and leadership capability, including knowledge of effective change management techniques to lead the organization through an evolving environment

Strong knowledge and experience in the retirement industry in one or more of the Markets Manulife operates in

Strong program and project management skills

Excellent verbal and written communication skills, including ability to articulate complex technical issues

Highly developed business acumen, and pragmatic approach to solving problems and implementing solutions

Strong collaboration and partnering skills and proven ability to develop effective working relationships with Business and functional partners to influence decisions

Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions

A strong moral compass and a commitment to high ethical standards

A talent mindset with an ability to attract, develop and retain a strong team

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$152,900.00 USD - $283,800.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)