Job Description

Location(s):

Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN

Line Of Business: Technology Services Group(TSG)

Entity: Moody's Shared Services(MSS)

Job Category:

Engineering & Technology

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

Deep understanding of Office 365 services, including Exchange Online, MS Teams, Teams Telephony, and OneDrive for Business. PowerShell scripting expertise for Office 365 administration and automation. Strong knowledge of both on-premises AD and Azure AD, including user synchronization, group policies, and identity management. Familiarity with email security protocols and technologies, such as SPF, DKIM, and DMARC. Experience with configuring and managing DLP policies, compliance management, and eDiscovery in the M365 environment. Experience with configuring and managing MDM solutions within Intune or similar platforms, ensuring secure mobile access to M365 services. Experience with email archiving solutions like Global Relay will be preferred.Expertise in managing hybrid Exchange environments and troubleshooting MS Teams, including voice configurations, Teams telephony and administering Teams policies is preferred.Understanding of ITIL processes and best practices and prior experience in a tech lead/SME role is highly desirable.

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).7-10 years of experience managing M365 Exchange environments.At least 2 years of experience in a Tech lead or Senior Engineer role.Any of the Microsoft Certification (Modern Desktop Administrator Associate/ Enterprise Administrator Expert/ Messaging Administrator Associate) and ITIL certification will be a plus

Responsibilities

M365 Exchange Administration:Manage and maintain the entire M365 Exchange environment.Oversee mailbox creation, migration, and troubleshooting.Implement and manage email security, archiving, and compliance policies.OneDrive Management:Administer and support OneDrive for Business, ensuring data integrity and security.Troubleshoot and resolve OneDrive issues, including sync problems and user access.Mobility Management:Manage mobile device policies and ensure secure access to M365 services.Implement and enforce mobile security policies, including Intune management.Global Relay Administration:Oversee the integration and management of Global Relay for email archiving and compliance.Ensure proper functioning and regular maintenance of Global Relay systems.Team Leadership:Mentor a team of engineers, providing technical guidance and support.Identify training needs within the team & conduct trainings sessions.Improve overall efficiency and enhance collaboration within & outside the team with other TSG/CSG groups.Foster a collaborative and high-performance team environment.Technical Expertise:Provide Level 3 support for complex technical issues related to M365 services.Collaborate with other IT teams to ensure seamless integration and operation of M365 services.Stay updated on the latest M365 features, updates, and best practices.Project Management:Lead and participate in M365-related projects, ensuring timely and successful delivery.Coordinate with stakeholders to understand requirements and provide technical solutions.Documentation, Reporting & Compliance:Maintain comprehensive documentation of M365 configurations, policies, and procedures.Generate regular reports on M365 usage, performance, and compliance.Participate in annual compliance audits of the M365 environment.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.