Amazon is looking for a Brand Specialist Manager to manage Amazon Vendor Services (AVS) in the JP Consumables Division. AVS is a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

As Brand Specialist Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Brand Specialists reporting to you. You are accountable for the operation to deliver the service to the vendors as well as defining and improving the service, operation process and the team capability through building a mechanism.

You will play a key role to effectively raise vendor satisfaction and work closely with the internal stakeholders such as Vendor Managers, Category Leaders and AVS team. You will also communicates directly with the vendors. The right candidate will possess a strong customer experience, analytical skillset and strong commercial/financial backbone in certain areas.

This role will:
· Manage the relationship and annual strategy plans for a set of AVS vendors across all key Retail metrics and agreed service performance.
· Have complete accountability of the service levels across 6+ Brand Specialists to ensure service delivery as per committed agreed service with vendors.
· Coach, upskill and lead a team of Brand Specialists who manage the day-to-day service deliverables and execution of the vendor business strategy.
· The Manager will own vendor escalations, ensure appropriate resolution, and contribute to business reviews.
· Conduct deep dive analysis on issues affecting vendor business performance and provide the Voice of the vendor as an input into service menu process improvement.
· Implement account management best practices and SOPs into the business development framework.
· Have clear visibility of AVS pipeline and vendors at risk of churning.
· Gather 360 feedback from vendors in pain points and opportunities for Amazon to close.



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