We're looking for an Awards Partner - Customer Engagement to join our team in London as part of our Awards function.

Your Role: You will support our key customers at each stage of the entry process, helping them understand the rules of entry, providing guidance on category selection and ultimately generating entries to all LIONS Festivals. The Awards are at the heart of the LIONS business and you will focus on protecting and nurturing these Awards which serve the global creative community as a Global Benchmark. 

Key Responsibilities 

Working closely with wider Awards Team to take a customer behaviour-informed approach, building comprehensive customer profiles, customer journeys and sector-specific account management strategies – feeding back insights to the business when attained. 

Increasing engagement levels and entries from accounts by building trust in customer relationships. 

Delivering on growth strategies - tapping into new audiences for our Awards. 

Building a comprehensive understanding of the business in order to talk cross-portfolio to better serve our customers – including other internal stakeholders when necessary. 

Assist in recruiting, training and line management of fixed term/seasonal staff hired to assist the core Awards team in the lead up to Festivals. 

Leading the engagement of a regional Festival; representing the Engagement team in weekly calls with the wider business, accurately reporting on performance and overseeing entries processes. 

On-site coordination and delivery of Awards activities which supplement the overall customer experience. 

Your Experience

Exceptional Communication & Relationship Building: A natural communicator who excels at engaging with both customers and internal stakeholders, delivering clear guidance, and fostering positive, long-term relationships that drive success. 

Organisational Excellence: Highly organised and adept at managing multiple tasks, timelines, and teams to ensure the seamless delivery of award programs. 

Meticulous Attention to Detail: Thorough and detail-oriented, ensuring all work meets high standards and aligns with expectations. 

Customer-Centric Approach: Experience in customer-facing roles, preferably in account management or customer service. Deeply attuned to understanding customer needs, addressing queries, and delivering an exceptional customer experience throughout the awards process.

Strong Analytical Skills: Skilled in analysing market trends and participant feedback to drive continuous improvement and innovation in award criteria, categories, and offerings

Who are we? 

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand. 

LIONS is part of Informa Festivals, a division with the Informa group. Informa is an international business that champions specialists, connecting people with knowledge to help them learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research. 

We are home to over 15,000 colleagues working in around 30 countries and serving customers in 150 countries.

Why Choose Us? 

We champion our colleagues, all across the world. Join us for opportunities to build a varied career, in a company that's building for the future. 

When it comes to life at Informa, no two days are the same and we celebrate the diversity of our teams and people. But wherever and whoever you are, we give you the freedom to bring ideas to life, work that makes a real difference to our customers and markets, and the chance to be part of an international and inclusive community of great people. 

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us.

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely

Time out: 25 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

A ShareMatch scheme: allows you to become an Informa shareholder with free matching shares

Flexible benefits platform: options including Private Medical, Dental Insurance, Critical Illness

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Pension, Life Assurance and Income Protection

Access to either our commission, bonus or profit share schemes, dependent on the role

Employee assistance programme, season ticket loans and cycle to work scheme

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on our training platforms. When it’s time for the next step, we encourage and support internal job moves

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal

Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.