Why SoftwareOne? Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking creatively - and we can’t wait to hear your new insights., and although all businesses say it, we truly believe in work-life harmony. Our people are our greatest asset, and we’ll focus and commit to ensure you’re happy here. We want our people to always be their true authentic selves because that’s when real creativity happens. We take our clients on a complete journey into the Cloud and work closely with businesses to develop a Cloud roadmap, ensuring that their transition to the Cloud is smooth, secure, and adds a new value to the organisation. We don’t just stop at making technology work for our clients, we ensure that their teams also understand the Cloud as well as we do and can make the most of it. We are growing our team with the role of AWS CloudOps Engineer Level 2. The role Participate in a daily operations model, supporting highly secured, compliant, resilient, cost-efficient, and high-performing solutions for our customers and partners in the Amazon Cloud environments. Provide technical support using well-known ITSM processes and tools via the web, email and phone. Collaborate closely with team members from consulting, engineering and product management to resolve customer issues, advocate product improvements, and bug fixes, and provide feedback on significant features, product gaps and delivery matters. Timely elevate and bring up to the next support level when the case is sophisticated identify and detail all customer issues, feedback and improvement requests in the ticket-tracking system. Always consider customer interest and think about long-term customer relationships What we need to see from you The Work: Our customers have either just migrated in the cloud or have used it for a few years already. In both cases, we are their partners in their cloud journey, helping them achieve reliable, immutable, secure, and cost-efficient infrastructure. This means more than half of our time is spent making changes -from simple IP whitelists to CI/CD pipeline modifications. We rely on ITIL for change management to ensure we avoid incidents, but we do not follow the framework by the book. You: You have a passion for automation and managing cloud solutions. The abstraction and complexity of it excite you. You’ve already done some Operations work where you dealt with conventional data center environments with Linux and Windows servers, networking, middleware, and the like. You have dipped your toes in at least one scripting or programming language and can read and edit code written by someone else at a minimum. You are an analytical problem solver who knows that brains are for thinking and not remembering so you write things down for your sake as well as your teammates. Learning is like breathing to you and you passionately believe that you’re as good as dead if you stop keeping up with the newest technology. You understand the concept of change management and appreciate that well-designed processes make for consistent service quality. You enjoy helping customers and can find the balance between what they want, what they need, and what the scope of our service is. Not only automation, we can add more activities from job description What are we looking for: OS in-depth knowledge (Windows, Linux, or why not both); Working experience with Cloud technologies, preferably AWS; Infrastructure as a code - Terraform and/or CloudFormation; Experience with version control systems – Git; Basic Bash/PowerShell/Python scripting; Experience with monitoring - AWS CloudWatch, Zabbix, Nagios, etc.; Virtualization and containerization - AWS EC2, AWS ECS/EKS, Docker, VMWare, etc.; Infrastructure and/or network management knowledge and experience; Experience working with customers in technical positions; Network and application security knowledge; Proficient English. Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.