Description Are you a writer who loves to code? Do you want to have a profound impact on the future of Cloud Technology? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon Data Firehose, a fully managed service that makes it easier to deploy, operate, and scale Amazon Data Firehose clusters securely and cost-effectively on AWS. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers. Code: 10027, 10028, 10030 Key job responsibilities * Create and maintain technical content for Amazon Data Firehose customers that is accurate, discoverable, and well-organized. * Work with metrics and stakeholders to make improvements to Amazon Data Firehose documentation and UX to continually improves customer experience. * Develop scripts, sample code, and technical procedures that are easy to use. * Provide thorough and insightful peer reviews. * Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples. * Implement efficiencies that increase team output. * Anticipate customer needs and be the "first customer". * Dive deep to become a subject-matter expert in your area of ownership. * Impact product CX, UX design, roadmap priorities, and engineering team goals. A day in the life Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. About the team The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Basic Qualifications * Degree or certification in a relevant technical field or equivalent experience * A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts * Proven experience designing and delivering developer-oriented documentation * Experience with or understanding of cloud computing, including cloud storage technologies * Experience with API documentation * Experience working directly with software engineering and development teams * Strong written and verbal communication skills * Passion for learning new tools, programming languages, and techniques * Passion to thrive in a fast-paced, ever-changing environment * A proactive and open-minded attitude to resolving problems and delivering results Preferred Qualifications * Experience designing, planning, and delivering content solutions that meet the needs of technical business customers * Experience with XML-based publishing systems and working with XML, markdown, and HTML * Familiarity with using and following a style guide Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,100/year in our lowest geographic market up to $173,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.