You will join a global team based in several locations whose primary focus will be on providing front line support for US based merchants ranging from small businesses to large hospital systems. This is an excellent opportunity to join a well-established team; supporting credit card processing and ecommerce applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies.

What You Will Do
Deliver application support for in-house and cloud deployed applications.
Analyze reported issues to engage relevant investigation teams.
Access impact of production issues via analysis of logs.
Drive discussions with partner teams to identify resolutions to production issues.
Clearly document and draft clear, concise, communication on production incidents to share with stakeholders.
Identify platform vulnerabilities and opportunities for improvement.
Maintain metrics to help drive improvement in all areas of Production Services.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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