Summary:

As the Hotel Front Office Manager, you are responsible for the daily operation and direct management of all activities within the Front Desk & RV Park departments. You are also the point of contact that ensures daily operations and experiences meet guest expectations by responding and managing any escalated concerns.  Your leadership is the prime example of maintaining a positive environment for both guests and fellow team members.

Essential Functions and Responsibilities:

Hire, train, develop, measure performance, discipline, and schedule department team members to ensure coverage based on business demands Lead the tactical execution of strategic initiatives under the direction of division leadership Establish standards of service within assigned departments and ensure achievement Monitor maintenance and appearance of assigned departments and provide suggestions for improvement as needed Assist with ongoing analysis of financial reports to monitor the profitability and expenses of Front Desk and RV Park Operations Investigate and resolve guest complaints and comments by following up with involved parties to resolve the matter to the guest’s satisfaction Ensure groups are properly checked into the property Input payroll information to ensure team members are properly paid Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned