Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

 Job Description 

As a Senior Associate, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: 

Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. 

Flexible to work in stretch opportunities/assignments. 

Demonstrate critical thinking and the ability to bring order to unstructured problems. 

Ticket Quality and deliverables review, Status Reporting for the project. 

Adherence to SLAs, experience in incident management, change management and problem management. 

Seek and embrace opportunities which give exposure to different situations, environments, and perspectives. 

Use straightforward communication, in a structured way, when influencing and connecting with others. 

Able to read situations and modify behavior to build quality relationships. 

Uphold the firm's code of ethics and business conduct. 

Demonstrate leadership capabilities by working, with clients directly and leading the engagement. 

Work in a team environment that includes client interactions, workstream management, and cross-team collaboration. 

Good team player, take up cross competency work and contribute to COE activities. 

Escalation/Risk management. 

 

 

 

Position Requirements: 

 

Required Skills: 

Azure Cloud Engineer: 

Job description: 

  

Candidate is expected to demonstrate extensive knowledge and/or a proven record of success in the following areas:  

Should have minimum 6 years hand on experience building advanced Data warehousing solutions on leading cloud platforms. 

Should have minimum 3-5 years of Operate/Managed Services/Production Support Experience  

Should have extensive experience in developing scalable, repeatable, and secure data structures and pipelines to ingest, store, collect, standardize, and integrate data that for downstream consumption like Business Intelligence systems, Analytics modelling, Data scientists etc.  

Designing and implementing data pipelines to extract, transform, and load (ETL) data from various sources into data storage systems, such as data warehouses or data lakes.  

Should have experience in building efficient, ETL/ELT processes using industry leading tools like Informatica, Talend, SSIS, AWS, Azure, Spark, SQL, Python etc.  

Should have Hands-on experience with Data analytics tools like Informatica, Collibra, Hadoop, Spark, Snowflake etc.  

Design, implement, and maintain data pipelines for data ingestion, processing, and transformation in Azure. 

Work together with data scientists and analysts to understand the needs for data and create effective data workflows. 

Create and maintain data storage solutions including Azure SQL Database, Azure Data Lake, and Azure Blob Storage. 

Utilizing Azure Data Factory or comparable technologies, create and maintain ETL (Extract, Transform, Load) operations. 

Perform data transformation and processing tasks to prepare the data for analysis and reporting in Azure Databricks or Azure Synapse Analytics for large-scale data transformations using tools like Apache Spark. 

Implementing data validation and cleansing procedures will ensure the quality, integrity, and dependability of the data. 

Improve the scalability, efficiency, and cost-effectiveness of data pipelines. 

Monitoring and troubleshooting data pipelines and resolving issues related to data processing, transformation, or storage.  

Implementing and maintaining data security and privacy measures, including access controls and encryption, to protect sensitive data  

Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases  

Should have experience in Building and maintaining Data Governance solutions (Data Quality, Metadata management, Lineage, Master Data Management and Data security) using industry leading tools  

Scaling and optimizing schema and performance tuning SQL and ETL pipelines in data lake and data warehouse environments.  

Should have Hands-on experience with Data analytics tools like Informatica, Collibra, Hadoop, Spark, Snowflake etc.  

Should have Experience of ITIL processes like Incident management, Problem Management, Knowledge management, Release management, Data DevOps etc.  

Should have Strong communication, problem solving, quantitative and analytical abilities. 

Nice to have: 

Azure certification 

 

 

Managed Services- Data, Analytics & Insights Managed Service 

 

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better.  

 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences.  Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes.  With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes.  PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.   

 

Within our global, Managed Services platform, we provide Data, Analytics & Insights where we focus more so on the evolution of our clients’ Data and Analytics ecosystem. Our focus is to empower our clients to navigate and capture the value of their Data & Analytics portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.   

 
As a member of our Data, Analytics & Insights Managed Service team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Data, Analytics & Insights offerings and engagement including help desk support, enhancement, and optimization work, as well as strategic roadmap and advisory level work.  It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

February 12, 2025