Minimum 5+ of experience is required in Technical Support Roles
Administration support for SQL databases and/or Azure Cloud-based
Must have knowledge of basics of Azure and SQL,
Hand on experience in production support with Database experience
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
Excellent understanding of Database concepts and deployments
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
Experience working in a team environment, managing a diverse workload
Ability to work independently, be adaptable to change and varied working hours
Ability to take quick decisions, like when to escalate a ticket to next level
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable:
Experience supporting Azure or other cloud-based solutions.
Microsoft certifications in data platform or Azure technologies
Experience troubleshooting Azure SQL databases
Basic Networking, Storage and Platform troubleshooting skills.

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