B2B Onboarding Specialist with English Language Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support) Location Sofia, Bulgaria Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1484611EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: B2B Onboarding Specialist with English Language Job Description At **Concentrix** we offer revenue generation services under the **B2B Sales Services** business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. Join us! **Responsibilities** : + Provide quality assurance, through checking all client product integrations are completed + Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers + Deliver customer value through ensuring our customers are successful in terms of adoption, usage and engagement + Maintain a deep understanding of the products to effectively guide customers on best practices + Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client platform + Track and record customer activity in a timely manner in systems of record (e.g., CRM system) + Help triage troubleshooting tickets + The working hours for this role are **M/F** from 18:00PM till 3:00AM , **hybrid role** (Wed-Thu onsite) **Requirements:** + Fluent level of **English** – both written and spoken. + Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management + Experience analyzing data, trends and client information to identify product or service growth opportunities + Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel) + · Excellent communication, collaboration, organizational and project management skills + Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision + Ability to work on queues/cases/tickets out of CRM platforms + The ability to build trust quickly and develop strong relationships **What we offer:** + Monthly transportation/internet allowance + Bonus for important life events (marriage, birth or adoption of a child, university graduation) + Additional medical plan: health and dental care (fully covered by the employer) + Life insurance + Voluntary Sport Card (Multisport) Please send us your CV in English. Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. **Help us G.R.O.W. Join us!** Location: BGR Sofia - Advance Business Center Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1484611EXTERNALENGLOBAL&step=1&utm\_source=none)