Job Purpose:
This is a professional position that is responsible for the care and treatment of adults living with a mental illness. The Case Manager and client will develop and implement the treatment plan, which will include the necessary follow-up, case management and intervention as required.

Essential Job Functions:
Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.
1. Develop a treatment relationship with consumer and formulate treatment plans on his/her caseload that will detail treatment to be provided.
2. Provide psychosocial rehabilitation, symptom monitoring & management and supportive counseling to consumers on caseload and participate in team case management.
3. Monitor clients psychiatric medication regime and compliance as directed by the physician.
4. Provide crisis intervention and supportive counseling to consumers who are in crisis.
5. Responsible for maintaining treatment-oriented environment (under supervision of program supervisor) and assure consistency in carrying out treatment objectives.
6. Coordinate utilization of various community resources, day programs and outside health care providers.
7. Assists clients in financial planning and development of income resources.
8. Coordinate consumer access to all entitlement programs and will act as protective payee for consumers Social Security benefits when appropriate.
9. Provide treatment related education and liaison with clients family and natural supports.
10. Assist client in securing adequate housing and prompting and training for skills necessary to keep housing.
11. Responsible for coordinating the efforts of all professionals and paraprofessionals involved with each client.
12. Responsible for formulation of appropriate discharge plan with assistance of client and program supervisor.
13. Responsible for accurate documentation and maintaining case file as required by agency policy, government regulations and applicable local, state, and federal codes.
14. Responsible for meeting department designated monthly billing quotas, EHR note entry within 24 hours, biannual treatment plans and other funder required documentation.
15. Must be able to assist clients with activities of daily living, such as shopping, cleaning and cooking.
16. Attends and participates in staff meetings, in-service training seminars and conferences as required.
17. Responsible for adhering to agency and Milwaukee County (funder) policies and procedures while carrying out daily responsibilities.
18. Providing one-on-one client coverage as assigned by supervisors and/or psychiatry team.
19. Attendance at community-based meetings as assigned including, but not limited to, MC3 Change Agent meetings
20. Responsible for the safety of clients in both normal program settings as well as a variety of settings in the community.
21. Distinguish when clients who are non-communicative are in need of personal cares.
22. Works in partnership with the quality department to develop appropriate measures in support of program outcomes.
23. Participates in department quality planning activities.
24. Position requires participation in reoccurring on-call duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekends
25. Valid driver license with reliable transportation and vehicle insurance that meets agency standards