At Percepta, we bring first-class service across each market we support. 

What You’ll Be Doing 

The  Pro Intelligence Fulfillment Specialist role ensures our customer accounts and are processed in accordance with company policy and all market regulation guidance. FPI services include telematics, data services, charging, and fleet management. This role is responsible for multi-tier support and triage of customer issues associated with FPI software, hardware, and systems.

During a Typical Day, You’ll

·Review sales contracts for accuracy, with data entry in salesforce.

·Provision new products to customer account.

·Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions as needed

·Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team and Support Engineering

·Capture customer support issue trends and report to management

What You Bring to the Role 

·High school diploma required.

·Associate degree or college degree preferred.

·3 years contact center experience required.

·Previous experience working on a Percepta or Ford program advantageous.

·Understanding of operations program handling processes preferred

·High attention to detail

·Problem solving skills

·Excellent written, verbal and listening skills

·Strong empathy along with an awareness of customer/user loyalty drivers

·Ability to work well with all levels of the organization

·Excellent organizational, time management and strong problem solving skills

·Logical thinker

·Proven ability to work in a fast paced environment

What You Can Expect 

$90 MXN per hourM-F 8am- 8 pm HOOPLoyalty Bonus (as of the second year worked)12 days of vacationVacation Bonus (25% - 1st year; 50% - successive years)Christmas Bonus (15 days)Restaurant Card (after 90 days of employment)Life Insurance (24 months of salary)Training and Development opportunities (Percepta College)Award-winning Employee Reward Program (Perci PerksEmployee Referral Program ($10,000 MXN after 90 days of employment)Employee Discount

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:

Culture of Service– to be treated like you are the customer from day oneTeamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributionsRespect– a team that is accountable, dependable, and gives you their full attentionProactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth– lots of learning opportunities for aspiring mindsDiversity– be a part of our growing diverse and community-minded organization that is all about having funCompetitive Compensation– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness

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