Company Description

About Sutherland

Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide.
With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely.

Job DescriptionAs a Bilingual HR Support Representative, you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment, ensuring a positive experience for employees at every stage.You will work remotely in standard 8-hour day shifts, supporting HR operations across multiple sub-teams.

Key Responsibilities
Handle HR-related queries via email and internal systems (no direct client-facing communication)
Support and guide employees through onboarding, documentation, and HR procedures
Use internal ticketing systems to manage, track, and resolve employee requests
Validate and process documentation related to:

Global Work Authorization – work permits, passports, background checks, and criminal record validationNew Joiner Support – onboarding, documentation processingData Management – updating employee records and personal informationExit Processes – offboarding and termination supportDisability Services and Payroll inquiriesMaintain strict confidentiality and high standards of professionalismMeet performance metrics and contribute to overall team success

Qualifications

Requirements

Fluency in Polish (minimum B2 level)Fluency in English (minimum B2 level)Strong attention to detail and high accuracyExcellent written communication and organizational skillsProblem-solving mindset with ability to prioritizeComfortable working independently in a virtual environmentExperience in administrative support or HR-related roles is a plus, but not mandatory

Additional Information

What We Offer

Fully remote / work-from-home opportunity (standard working hours, full equipment provided)Fully back-office position with no voice supportLong-term, full-time employment contract21 days of paid vacation per year

Comprehensive benefits package including:

Health and life insuranceTravel allowance and food vouchersMultisport cardProfessional development through in-house training and certificationsRecognition and rewards programsEmployee Assistance Program with 24/7 psychological supportDigital onboarding process with eSignature toolsExclusive employee discounts, gifts for life events, team-building