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What We'll Bring:

• Will be working in consumer dispute & Email operations process
• Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
• Ensure all emails are responded to correctly and completely within the prescribed SLA
• Must be able to draft responses independently as template responses are to be used selectively
• Identify & escalate probable escalations or sensitive issues for faster resolution
• Working on multiple applications and preparing credit report post analyzing complaints
• Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
• Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
• Willing to work in Permanent Work from Office as per Business Requirement
• Should be flexible to make Out calling to members/Consumer on need basis.
• Need to maintain Quality and Accuracy scores as per the business requirements.

What You'll Bring:

Minimum Graduate degree in any streamMust have minimum 3-6 years of experience in ‘Banking operations’ or BPO or the BFSI industry.Excellent communication skills (English) both verbal and writtenGood command over spoken Hindi should be able read and comprehend consumer complaints in Hindi.Able to work in fast-paced energy, flexible and should be able to handle workload Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are requiredExperience in Credit Bureaus would be preferredStrong Team player Good knowledge of MS – office

Impact You'll Make:

Should be comfortable to work under Access Restricted Area which is implemented across India GCC.

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep II, Business Operations