Applies advanced knowledge of policies, processes, industry practices, and systems to process payments received through various payment systems.
Reviews moderately complex account transactions for exceptions processing and follows documented procedures to help determine appropriate actions for bank-to-bank adjustments and/or member requested changes in accordance with regulatory guidelines.
Serves as a first line of defense for fraud or suspicious transaction activities for all monetary to include Zelle, ACH, wires, deposits, paper and electronic payment transactions; submits Fraud Referral and/or notifies process owner when suspicious transactions are detected.
As an end-user, escalates and reports issues or system defects as appropriate.
Occasionally, might communicate with Federal Reserve, NACHA, and other financial or governing institutions for research and resolution through various channels.
Escalates any observed risks associated with business activities to ensure they are in accordance with risk and compliance policies and procedures.

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