Job Description Applies advanced knowledge of policies, processes, industry practices, and systems to process payments received through various payment systems. Reviews moderately complex account transactions for exceptions processing and follows documented procedures to help determine appropriate actions for bank-to-bank adjustments and/or member requested changes in accordance with regulatory guidelines. Serves as a first line of defense for fraud or suspicious transaction activities for all monetary to include Zelle, ACH, wires, deposits, paper and electronic payment transactions; submits Fraud Referral and/or notifies process owner when suspicious transactions are detected. As an end-user, escalates and reports issues or system defects as appropriate. Occasionally, might communicate with Federal Reserve, NACHA, and other financial or governing institutions for research and resolution through various channels. Escalates any observed risks associated with business activities to ensure they are in accordance with risk and compliance policies and procedures. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2 years of experience in bank payments processing including all of the following: exceptions processing, bank to bank adjustments, ACH / wires, and research and resolution for member accounts. Proficient knowledge of the monetary flow of banking transactions to include general ledger exceptions and outages. Experience working with external regulating institutions and other banks to decision necessary monetary adjustments. Moderate knowledge of ACH, reg E, reg Z, bank adjustment, and other relevant payments processing regulations. Demonstrated experience using payments processing software and applications such as FIS, FISERV, Deposit Exceptions applications, Pep+, etc. Proficient knowledge of Microsoft Office applications. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.