**Job Background:** WITA strives to deliver world-class HR operations, technology, and services to the Human Resources Division and Citi employees worldwide. With a staff of over 1,200 employees across all regions, WITA manages, processes, and provides tools to address HR and employee needs in an effective, efficient and low-risk manner while focusing on a positive customer experience. **Job Purpose:** The Background Screening Specialist is responsible for processing, researching and adjudicating Background Screening cases for new hires across businesses in the US and Canada. This position is responsible for supporting internal (i.e. Recruiting, HRPS, Hiring Managers, CSIS, WITA, Legal) and external clients (i.e. New Hires, Background Screening Vendors). **Key Responsibilities:** + Resolving discrepancies with new hire background checks (Education and Employment verifications) and determining appropriate final dispositions for background cases in accordance with established guidelines. + Processing fingerprint identification and EWS (Early Warning Services) cases by assembling the pertinent information and sending it to CSIS to begin adjudication process and determining appropriate final dispositions for all cases in accordance with established guidelines. + Performing higher level responsibilities involving applicant and employee communications such as: fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing and responding to complex questions on pre-employment. + Data input of process steps and status for each process in the Imaging Records Management System (IRM). + Metrics reporting and status reports to internal clients. + Closing on pending Pre-employment cases for audit compliance. + Supporting diverse projects within WITA, as needed. **Qualifications** + High school diploma or equivalent experience preferred. + 4+ years of previous experience with HR policies and procedures. + Excellent customer service skills, strong time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities. + Strong organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment. + Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion. + Ability to work in an environment where compliance with processes and procedures is of priority. + Commitment to teamwork. + Commitment to process improvement and best practices implementation. + Ability to build strong working relationships. + MS Office: Outlook, Word, Excel, Power Point. + Knowledge of Recruitment Systems and Workday Awareness - High volume, fast pace production department. High volume season - overtime may be offered. ------------------------------------------------------ **Job Family Group:** Human Resources ------------------------------------------------------ **Job Family:** Recruiting ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Tampa Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $43,960.00 - $57,340.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Feb 17, 2025 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.