JPMorgan Chase & Co. is broadening its horizons by investing in innovative customer engagement strategies and delightful digital experiences. Our team is spearheading this transformation, creating engaging and personalized content that puts the customer first. We're looking for candidates eager to contribute to the development of digital products in a start-up environment, supported by a global financial services leader. Join us in this exciting phase of our business expansion.

Job Description

As a Backoffice Team Lead – Data Protection Team (all genders) you will lead a team of specialists in our Banking Operations customer support team to make sure we are performing across all our areas and ensuring best class customer experience in the field of privacy and data protection.

With a focus on individual data protection right requests, you will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer.

Job Responsibilities

Be a Service Matter Expert within customer support team for GDPR / DSGVO. Review escalated data protection customer cases and support on high profile cases on a daily basis  Oversee updates to processes, procedures and guidance documents.  Complete quality checks on cases and reports on metrics within the team Work closely with other Banking Ops teams Support on delivery of materials for control committees, business forums, privacy meetings and strategy working sessions Review areas of emerging risk to identify issues for other parts if the business

Required qualifications, capabilities, and skills:

In-depth understanding of data protection regulations in Germany (GDPR / DSGVO) Strong communication and coordination skills to liaise between teams effectively Excellent organisational skills to ensure timely responses to individual right requests and incidents Problem-solving abilities to address complex privacy-related issues and ensure compliance across teams Fluent in German and English

Preferred qualifications, capabilities, and skills:

Experience in managing teams and projects Experience in the German Banking Landscape