**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. **Key Responsibilities:** + **Backup Infrastructure Management:** + Manage and maintain backup solutions (e.g., Veeam, Commvault, NetBackup, etc.) and associated hardware (e.g., tape libraries, disk arrays). + Oversee the configuration, testing, and monitoring of backup systems. + Ensure efficient backup performance, reducing backup windows and improving data throughput. + **Data Integrity & Compliance:** + Verify the integrity and consistency of backup data to prevent data corruption or loss. + Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, etc.) for data retention and protection. + Audit and document backup processes to ensure they meet internal security and operational standards. + **Troubleshooting and Support:** + Provide expert-level support for backup-related issues, including troubleshooting failed backups and recovery operations. + Resolve complex issues with backup software, hardware, and network connectivity. + Assist with root cause analysis of backup failures, working with vendors and internal teams for resolution. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. **Required Professional and Technical Expertise** **:** + Minimum of 4 years of experience in system backup administration, disaster recovery, and data protection. + Proven experience with enterprise-grade backup solutions (e.g., Veeam, Commvault, NetBackup, or similar). + Extensive experience in managing backup and restore processes for critical business applications, databases, and virtualized environments (VMware, Hyper-V). + Design, implement, and maintain comprehensive backup and recovery strategies for on-premises, hybrid, and cloud environments. + Ensure backup solutions meet business requirements for data protection, security, and compliance. + Lead efforts to automate backup processes and integrate with disaster recovery solutions. + Implement and manage backup monitoring tools to proactively identify backup failures, missed jobs, and performance bottlenecks. + Generate and review backup performance and status reports, providing actionable insights to management. + Establish alerting systems for failed backups or incomplete backup jobs. + Create and maintain detailed documentation on backup and recovery procedures, schedules, and architecture. + Review and improve backup processes to ensure scalability, reliability, and efficiency. + Maintain disaster recovery documentation for business continuity planning. **Preferred Professional and Technical Expertise:** + Deep understanding of backup and recovery methodologies (full, incremental, differential, etc.). + Strong knowledge of disaster recovery planning, business continuity, and high availability solutions. + Experience with cloud backup solutions (e.g., AWS Backup, Azure Backup, or similar). + Familiarity with database backups (e.g., SQL Server, Oracle, MySQL) and application-specific backup strategies. + Proficiency in scripting and automation tools (e.g., PowerShell, Bash, Python). + Knowledge of storage technologies (SAN, NAS, DAS) and virtualization platforms. + Experience with backup performance tuning, such as optimizing storage utilization and reducing backup windows. + Excellent written and verbal communication skills, with the ability to present technical information to non-technical stakeholders. + Strong attention to detail and ability to manage multiple priorities. + Ability to work independently as well as in a collaborative team environment. + Capacity to mentor junior team members and share best practices. **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.