BACO Dispatcher - Wicomico OVERVIEW: Transdev in Baltimore, Maryland is hiring a Baltimore County Customer Service Representative/Dispatcher to act as a liaison for our customers, providers, and client. The BACO Dispatcher shall provide direction and maintain communication with all vehicle operators while monitoring adjustments where necessary to maximize on-time performance and minimize service disruptions because of vehicle operator availability and/or emergency situations. BACO Customer Service Representative/Dispatcher is required to screen, verify recipients eligible for the Baltimore County Medical Assistance Transportation Grant Program. We are seeking friendly, customer service oriented people who are dedicated to safety. Transdev is proud to offer: CBA Position: + $18.25 (Union Collective Bargaining Agreement Payscale) + Starting pay $18.25 with progression to $23.58 over 1 year. Benefits include: + Vacation: up to 14 days per year + Paid Sick Leave: 8 hours monthly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Vehicle operators shift and scheduling adjustments. + On-time gate performance, productivity, and service + Pull-outs per schedule. + Effective communication with Baltimore County and Subcontractors + Accurate and consistent documentation of daily items including operatorattendance, passenger and scheduling issues, emergency situations and other daily events or disruptions. + Checking operators in for shift (credentials) + Reconciliation of trip manifests by vehicle operators. + Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor + Comprehensive understanding of policies and procedures + Meet or exceed established performance requirements + Document trip authorizations and details including transportation type, pickup times, appointment times and addresses. + Other duties as required Qualifications + High school diploma or equivalent + Minimum of three years of successful dispatcher experience or three years of administrative experience in a transit dispatch environment. + Data entry experience and a general knowledge of windows-based computer operating systems and MS Office Suite + Must be able to work flexible hours or shifts + Ability to operate standard telephone system. + Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion. + Excellent communication skills both verbal and written a must. + Detail oriented, well organized, and possess effective time management skills. + Proven customer service and interpersonal skills a must. + Must be able to work as a member of the team. + Ability to interact professionally on all levels and be able to work well with diverse groups. + Ability to adapt and remain flexible in a fast-paced environment. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 100% of work is accomplished in doors and in air conditioned or well-ventilated facilities. + Must be able to sit for long periods of time. + Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as lifting, walking, stooping, and handling materials. + Must be able to lift or handle up to 25 pounds. + Exposure to considerable amounts of dust, vehicle fumes or airborne particles, toxic or caustic chemicals and vibrations and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contactus.HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev:Cities, counties, airports, companies, and universities across the U.S. contract with Transdev tooperate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 4084 Pay Group: ZF2 Cost Center: 157 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.