Job Summary:

EF English Live is seeking a motivated and results-oriented individual to join Customer Success team as a Collection Agent. In this role, you will be responsible for contacting customers and clients with outstanding debts and working with them to collect payments or establish suitable payment plans. Your goal will be to minimize bad debts and improve the company's cash flow while maintaining positive relationships with customers.

The position requires working from 9 am – 18 pm, Monday to Friday

Responsibilities:

Contact individuals and businesses with overdue accounts through phone calls, emails, or other appropriate communication channels. Act professionally and courteously while discussing debts and payment options with customers. Assess and evaluate the financial situation of debtors to determine the most suitable repayment plans. Negotiate payment arrangements and set up automatic payment schedules if necessary. Document all interactions, conversations, and agreements with debtors accurately and promptly. Provide accurate and timely reports on collection activities and outcomes to management. Follow applicable laws, regulations, and company policies related to debt collection practices. Handle customer inquiries, complaints, and disputes in a professional and empathetic manner.Collaborate with internal departments such as customer service and sales teams to resolve outstanding debts and prevent future delinquencies.

Requirements:

Proven experience in debt collection, customer service, or a related field. Strong communication skills, both verbal and written, with the ability to effectively negotiate and persuade. Excellent interpersonal skills and the ability to remain calm and professional in stressful situations. Sound knowledge of debt collection laws, regulations, and best practices. Familiarity with computer systems and software for managing customer data and generating reports. Results-driven mindset with the ability to meet targets and deadlines. Attention to detail and strong organizational skills. Ability to work independently and as part of a team.

About EF Education First 

 

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

 

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

 

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.