BAGUIO - Loakan 2023 Req ID#: 136068 Baguio, Philippines, PH Operations About Us Sitel Baguio is part of the North Luzon Township and is the very first contact center located in the Region! We are a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our one of a kind associates to help customers all over the world. That’s where you come in. Job Summary Sitel is looking for passionate customer service associates who can live and breathe our core values. We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email. Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service. What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers. Primary Job Responsibilities WOW Customers over the phone, online chat, or email Enthusiasm and a Be BOLD attitude with great customer service skills A WORK Together approach with open communication, excellence in service, integrity, and accountability Build TRUST by working as a team member, as well as independently, with minimal supervision Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Skills/Knowledge/Abilities Experience Target Specialized Certifications **BAGUIO - Loakan 2023** **Get to Know Us** We are Foundever™. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups. Learn More (https://jobs.foundever.com/content/Culture-Manifesto/?locale=en\_US) **Job Snapshot** **Employment type** **• Full-Time** **Locations** **• Pasig** **• Quezon City** **• Mandaluyong** **• Tarlac** **• Baguio** **• Palawan** **Compensation and Benefits** **Well done** **• Competitive compensation package** **• Performance incentive plans** **• Rewards and recognition programs** **Get well** **• Coverage for Same Gender Partners and Domestic & Common-law Partners** **• HIV/AIDS coverage** **• Voluntary enrollment of over-aged dependents** **• Mental Health coverage** **• Solo parents can enroll both parents and children** **• Unlimited formulary medicine and medicine reimbursement** **• Optical and dental coverage** **• Bereavement assistance** **Well-being** **• Salary loans from our partner financial institutions** **• Foundever™ Perks associate discount program** **• Ever Better program** **• State of the art site facilities** **• MAX (My Associate Experience)** **Well-rounded** **• Track training programs** **• Access to My Academy and Empower Center** **• My Associate Experience Learn Program** Apply Now (https://jobs.foundever.com/content/Philippines/?locale=en\_US)