At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Bakery Cake Designer Department: Bakery FLSA: Non-Exempt General Function Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager Positions that Report to you: None Primary Duties and Responsibilities + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders. + Takes customer orders at Bakery counter. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Checks orders for the day and sets up a timeline and production schedule. + Decorates bakery items in a timely manner. + Keeps current on new designs and trends. + Ensures department standards are met. + Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs. + Orders supplies for decorating area and checks off the order. + Delivers product and sets up wedding cakes on site (outside the store). + Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis. + Checks product dates, pulls cases for work and lists items to fill or replace. + Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.) + Tracks daily retail production. Identifies, with co-workers, tasks to be completed. + Operates as a lead worker with part-time or other employees. (Instructs and reviews work). + Participates in employee cross training. + Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. + Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities + Wraps all product as necessary. + Assists in other areas of the store as needed. + Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics + Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. + Ability to do arithmetic calculations involving fractions, decimals, and percentages + Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction. Education and Experience High school or equivalent experience and six months or less of similar or related work experience. Physical Requirements + Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. + Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme. Equipment Used to Perform Job Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system. Contacts Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors. Are you ready to smile, apply today.